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Frequently Asked Questions
Below is a list of the questions we get asked most often. If you don't see your question listed, please be sure to give us a call.
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We started a cycle and the monitor immediately displayed “cycle complete”?
Why do we have to add chemical?
The cycle will not start and the monitor shows a “minimum reservoir temperature not achieved?”
I have noticed that we have to add chemical more often than normal what could be the problem?
How do I send an order to Custom Ultrasonics for parts?
We started a cycle and the monitor immediately displayed “cycle complete”?
Notate the type of error that is displayed and contact Custom Ultrasonics. This will help Custom Ultrasonics to better diagnose the problem.
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Why do we have to add chemical?
The Custom Ultrasonics System 83 disposes 3 to 4 ounces of chemical down the drain each cycle to prevent dilution of the chemical being transferred back to the chemical reservoir.
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The cycle will not start and the monitor shows a “minimum reservoir temperature not achieved?”
If the chemical you are using needs to achieve a certain temperature, per the manufacturer’s label, the System 83 will not begin the cycle until the chemical reservoir has achieved the minimum operating temperature.
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I have noticed that we have to add chemical more often than normal what could be the problem?
There may be debris in the drain and/or residual drain solenoids valve and they need to be cleaned immediately. Be sure to complete your Preventative Maintenance on a quarterly basis to ensure that your System 83 performs up to specification.
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How do I send an order to Custom Ultrasonics for parts?
You can order parts directly from our website or fax a purchase order to (215) 364-8760.
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